TurboTax Survives Twitter Panic
The 2013 tax season was fraught with unprecedented problems caused by government budget fights and IRS delays in updating forms. In addition, some major tax preparation firms, most notably H&R Block, caused problems for taxpayers claiming education credits by not properly updating their own software, delaying some clients’ returns by weeks. TurboTax managed to escape most of the tax season controversy until the evening before the filing deadline. On that night, they had their own crisis which was exacerbated by Twitter.